Aqua Tap warrants its hot tap machines from any defects for a period of 1 year from the time of purchase, with the exception of hole saws which wear from normal use, when operated under the conditions for which they are designed. Purchaser must notify Aqua Tap of the claimed defect within the 1 year period for the warranty to be valid.
Aqua Tap will provide a refund for any of our hot tap products if notified in writing within 5 working days. There will be a 10% restocking fee to cover any and all expenses incurred by Aqua Tap. Purchaser is responsible for all shipping cost associated with returning the product. All returned hot tap kit items must be in new condition.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We may obtain personal business information through the online services provided in this website. We may collect the following types of information about you:
Your name, job title and contact information, including business email address, business address, business telephone number, your employer company and your country, should you choose to provide such details;
Details of products and/or services of particular interest to you based on how you use the online services and your preferences;
Records of any correspondence we have with you, including records of “Live Chat” conversations, please refer to “Live Chat” Item in the Terms and Conditions Page;
We may automatically receive information from you as part of the communication connection itself, which consists of network routing information (where you came from), equipment information (browser type or device type), your IP address (which may identify your general geographic location or company) and date and time;
Like many sites, we use "cookies" and similar tracking technology (collectively "Cookies") to collect information.
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” etc., that third party may pass certain information about your use of its service to Aquatap LLC. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to any of our website. You may also unlink your third party account from our website by adjusting your settings on the third party service. If you use “Live Chat”, we may collect your name, business email address and other information including your job title, business telephone number, your employer company, and your country. The “Live Chat” is powered by Wix. Please do not choose to use the “Live Chat” unless you consent to your information being transferred outside your own country (including outside the European Union) to: (1) Aquatap LLC, in order to answer to your enquiries; and (2) to our third party provider, Wix, powering the “Live Chat”. Please keep in mind that the “Live Chat” is intended for business use only. Aquatap LLC does not wish to collect any personal private contact details except for your business contact details strictly necessary to resolve any queries related to Aquatap LLC’s services.